When does billing begin?
Under the default approval-gated policy, SMSify saves your card, verifies the company and sender, then starts the $29 monthly subscription when service can activate. SMSify does not offer a free trial.
What happens when I cancel?
Cancellation stops the next renewal. Your paid access continues through the current billing period. Purchased-value refunds follow the approved policy and applicable law. Billing questions: support@smsify.app.
Can I add teammates?
Yes. One user is included. Each additional user is $10 per month.
Are communication units prepaid phone credits or airtime?
No. Units meter usage of the SMSify software service within your subscription. They are not telecom airtime, top-up credits, or stored value: they have no cash value, cannot be transferred, and cannot be redeemed outside the service.
Do I own the phone number?
No. SMSify provisions the number through licensed carrier partners and licenses it to your company while the service is active. Legally required porting requests are handled by support.
Can I control automatic reloads?
Yes. Auto reload is opt-in. You choose the balance threshold, pack, and monthly cap, and SMSify shows the charge before you enable it.